Need to transfer your T-Mobile phone number to another carrier? You'll need a T-Mobile Port Out PIN (also called a Temporary Port Out PIN or TPOP). This guide shows you exactly how to get one in 2025, with two reliable methods that work right now.
🚀 Quickest Method
Use the T-Life mobile app:
T-Life App
Generate your PIN directly in the app!
📋 What You'll Need
- Must be Primary Account Holder (not authorized user)
- Access to T-Life app or T-Mobile.com account
- Port Out Protection must be disabled
- Must be on T-Mobile network (Wi-Fi off)
- Account PIN/Passcode (6-15 non-sequential digits)
Two Ways to Get Your T-Mobile Port Out PIN
1
T-Life Mobile App (Fastest & Most Reliable)
- Download and open the T-Life app (or T-Mobile app)
- Sign in as the Primary Account Holder
- Tap the Manage tab at the bottom
- Near the top, tap See plans >
- Choose your number with the dropdown box at the top
- Tap Line Settings near the bottom
- Choose Request a transfer PIN
- Your 6-digit Temporary Port Out PIN will be displayed
✅ Recommended: This method is fastest and works directly from your phone. Make sure Wi-Fi is off and you're on T-Mobile network.
2
T-Mobile.com Website
- Go to T-Mobile.com and sign in
- Click My Account or your name (top right)
- Select My Profile from the menu
- Choose Profile Settings
- Select Line Settings
- Click Request a transfer PIN
- Select Get a transfer PIN
- Follow on-screen directions to generate your TPOP
⚠️ Important Things to Know
PIN Expiration: Your Temporary Port Out PIN is only valid for 7 days. Complete your transfer quickly after generation.
Network Requirement: You must be on T-Mobile network with Wi-Fi turned off when requesting your PIN. Otherwise you'll get an error message.
Primary Account Holder Only
- Only the Primary Account Holder can generate a TPOP
- Authorized Users cannot generate transfer PINs
- If you're not the primary holder, contact them for assistance
Port Out Protection Requirements
- Disable Port Out Protection before requesting PIN
- This free security feature blocks unauthorized transfers
- Must be turned off to use your transfer PIN
Account PIN Requirements
- PIN/Passcode must be 6-15 digits
- Cannot be sequential numbers (123456)
- Cannot be repeating numbers (111111)
🔍 Finding Your T-Mobile Account Information
You'll also need your T-Mobile account number for porting. Find it by:
- T-Mobile bill: Account number is listed on your monthly bill
- T-Life app: Account tab → Account details
- T-Mobile.com: My Account → Account Settings
🔒 Security & Privacy
Keep your TPOP secure and only share it with your new carrier. T-Mobile sends confirmation alerts when transfers are initiated.
💡 Pro Tips
- Temporary nature: PINs are temporary - don't delay after generation
- New PIN invalidates old: Generating a new PIN cancels any previous ones
- Network monitoring: Call 1-877-789-3106 to monitor transfer progress
- Account restrictions: Resolve any device payments or restrictions first
- Free service: Getting a Transfer PIN is completely free
Having Trouble?
If you can't generate your Transfer PIN using these methods:
- Verify you're the Primary Account Holder (not authorized user)
- Make sure Port Out Protection is disabled
- Turn off Wi-Fi and use T-Mobile network
- Check that your account PIN meets requirements (6-15 non-sequential digits)
- Contact T-Mobile Customer Service at 1-800-937-8997
Special Situations
Business Accounts: Business customers follow the same process but may have additional verification requirements.
Outstanding Payments: Device payments or account restrictions may prevent number transfers. Clear these issues before porting.