Need to transfer your Metro by T-Mobile phone number to another carrier? You'll need a Metro Transfer PIN along with your account number. This guide shows you exactly how to get them in 2025.
🚀 Quickest Method
Log into your Metro by T-Mobile account online
Generate your PIN instantly through your account portal
📋 What You'll Need
- Phone number and account PIN
- Metro by T-Mobile account access
- Port Out Protection disabled (if enabled)
Three Ways to Get Your Metro Transfer PIN
1
Metro by T-Mobile Online Account (Recommended)
- Log in to your Metro by T-Mobile account
- Select My Account
- Click Profile
- Select Line Settings
- Choose Request a transfer PIN
- Your Transfer PIN will be displayed
✅ Recommended: This is the fastest and most reliable method.
2
Customer Service Phone
- Call
*611from your Metro device - Or call
888-863-8768from any phone - Provide your account information
- Request your transfer PIN from the representative
3
Live Chat Support
- Visit the Metro by T-Mobile support page
- Click the chat icon in the lower-right corner
- Type
Agentto connect to a human - Ask for your transfer PIN
⚠️ Important Things to Know
PIN Expiration: Your Transfer PIN is valid for 7 days. Request it close to when you plan to switch.
Account-Wide PIN: The Metro Port PIN is the same for ALL phone lines in the same account.
Port Out Protection
- If Port Out Restriction is enabled, disable it first
- Use the Account Protection option in the myMetro app
- Contact customer care if you can't disable it yourself
Required Information for Porting
- Metro account number: Found on your bill or in your account
- Transfer PIN: Generated using the methods above
- Account holder name and ZIP code
🔒 Security & Privacy
Keep your PIN secure: Only share your transfer PIN with verified representatives. Don't give account details to unauthorized parties.
💡 Pro Tips
- Keep service active: Don't cancel your Metro account before porting
- Suspended service: If suspended, reactivate temporarily to get your PIN
- Fast process: Transfers typically complete in 10 minutes to 2 days
- Free service: Getting your Transfer PIN is free
Having Trouble?
If you can't get your Transfer PIN:
- Make sure Port Out Protection is disabled
- Verify your account is active (not suspended)
- Try multiple methods: online, phone, or chat
- Visit a Metro by T-Mobile store for assistance
- Contact customer care at 888-863-8768
Metro by T-Mobile: Metro is T-Mobile's prepaid brand, offering affordable plans on T-Mobile's nationwide network.